Reference

How jili328 Handles Your Personal Information

This Privacy Policy explains exactly what personal data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and use our services — and how we keep that data protected.

Data collected only for account and payment useGCash, Maya, InstaPay details handled securelyYou can request, update or delete your dataNo data sold to third parties
jili328 How jili328 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply technical and organisational controls across every layer where your data moves — from the moment you enter your details at registration through each GCash, Maya, or InstaPay transaction. Here is how that works in practice across four areas your account depends on.

Encryption in Transit All data exchanged between your device and our servers travels over SSL encryption. This covers login, payment submission and any account update you make from a mobile browser.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to measure lobby performance. No advertising cookies are placed without your consent through the cookie notice on first visit.
Data Retention and Deletion Personal data is retained while your account is active. Once you request deletion and identity verification is complete, we remove your records within the timeframe required by applicable local regulations.
Third-Party Access Limits We share only what is necessary with payment processors like GCash, Maya and InstaPay to complete transactions. We do not sell or rent your personal data to marketing firms or unrelated third parties.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is used, want to update information tied to your GCash or Maya account, or need to submit a formal data request, our support team can handle it. Use any of the contact paths below and describe your request clearly — include the email address linked to your account so we can verify your identity before making any changes.

Live Chat Open the chat widget inside your account dashboard. Available for account-verified players; average response time varies by queue.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number for faster identity verification.
Account Help Centre Log in, head to Settings, then select Account Help. From there you can submit a data correction or deletion request directly.

Common Questions About Your Privacy on jili328

These are the questions we hear most from players in the Philippines when it comes to their account data, e-wallet privacy, and data rights. If your question is not here, reach our support team through live chat or email.

No. We only record the transaction reference your e-wallet generates. Your GCash or Maya PIN never passes through our system and is never stored on our servers.

Yes. Log into your account, go to Settings, then Account Help, and submit a data access request. We will verify your identity before sending any data to the email on your account.

We retain records for the period required under applicable Philippine regulations. Once that period lapses and no legal hold applies, your personal data is deleted from active systems.

Access is restricted to authorised staff handling account operations and payment verification. No third party receives your details unless required to complete a GCash, Maya, or InstaPay transaction.

We use session cookies for login continuity and analytics cookies for lobby performance. You can manage non-essential cookies through the cookie notice shown on your first visit to the site.

Go to Settings in your account dashboard and select Edit Profile. For changes to your registered mobile number — including the one tied to your GCash wallet — our support team will need to verify your identity first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.