Reference

What the jili328 Legal Framework Covers

These legal pages set out the rules that govern your account, your data, and how we handle transactions — including those made through GCash, Maya, and InstaPay. Access to jili328 is available where local law permits and is limited to eligible players only.

Account TermsPrivacy PolicyGCash & Maya ConditionsData RetentionJurisdiction Notice
jili328 What the jili328 Legal Framework Covers
LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you need clarification on any clause, want to request your personal data, or need to flag a dispute related to your account or a GCash, Maya, or InstaPay transaction, these are the direct channels to use. Each route connects you to a team member who can pull up your account record and address the specific concern.

Live Chat Open the chat widget from any page on jili328. Provide your registered account email or mobile number so we can locate your record without delay.
Email Support Send your legal or data-related query to our support address listed in the Contact section. Include your account reference and the specific policy point you are raising.
Account Portal Log in, go to your account settings, and use the Help or Dispute form. Attach any transaction screenshot — GCash confirmation, Maya receipt or InstaPay reference — to speed up the review.
DATA AND SECURITY

How We Protect Your Account and Personal Data

Your account security and the integrity of your personal data are handled through several layered practices. Here is what we do and what you can request from us at any time.

SSL Encryption All data transmitted between your device and jili328 — including GCash, Maya, and InstaPay transaction details — travels over SSL-encrypted connections to prevent interception.
Data Access Requests You can request a copy of the personal data we hold on your account at any time. Submit the request through live chat or email, and we will respond within the timeframe required by applicable rules.
Cookie Policy We use session and analytics cookies to keep your account login stable and to understand how pages are used. You can manage cookie preferences through your browser settings without losing account access.
Data Correction and Deletion If your registered details are incorrect, contact support and we will update them after identity verification. Deletion requests are handled subject to any retention obligations we must meet under applicable law.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our policies apply to transactions made in the Philippines.

Account eligibility depends on your location and the local laws that apply to you in the Philippines. We do not open accounts for individuals in jurisdictions where access is not permitted.

No. Your e-wallet reference data — GCash, Maya, or InstaPay — is used only to process your deposits and withdrawals. We do not pass those details to third parties for any marketing or data-brokering purpose.

Contact us via live chat or email with your account mobile number or email address. We will verify your identity first, then provide the data record within the applicable response period.

Yes, you can submit a deletion request through support. We will action it subject to any legal retention requirements — for example, transaction records tied to GCash or InstaPay deposits may be held for a required period.

We will notify you through your registered contact details before any material change takes effect. Continued use of your account after that notice is taken as acceptance of the updated terms.

Log in and use the Dispute form in your account settings, or contact us directly via live chat. Attach your GCash, Maya, or InstaPay payment reference so we can trace the transaction quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.